Customer Service Manager (CSM)
Having flown as senior crew for only a few years, I was initially attracted to the role of Customer Service Manager because of the range of duties associated with the job. I felt the position would give me the opportunity to get involved with many other areas of the industry besides on-board flying duties.
After the intense initial training course and first few weeks settling into the on board role I am now very happy with my place in the team. Recently, over a time frame of less than a couple of weeks, I’ve been involved in everything from long haul flying to IT systems testing, short haul flying to airport duties and a training course to help prepare me for taking on the responsibility of managing my cabin crew team.