Customer Service Manager (CSM)
After low-cost airlines I moved to a private charter firm which delivered bespoke flying experiences for VIPs, and which gave me my initial experience of a mix of short and long haul flights and of first class.
I really enjoyed my first flight on Mixed Fleet. I went to the crew report centre in my new uniform, met the team and was problem solving through the day as it’s often the passengers who bring the surprises. From finding space for large buggies, to ensuring the service standards in each cabin, I like being able to empower my team to resolve each issue and deliver the expected standards of Mixed Fleet.