Here in the People Department, we’re aware that the way people in British Airways behave towards each other has a direct impact on the way they behave towards our customers. Also, the way people feel about British Airways has a big influence on their motivation which is why we help ensure good morale.
On this programme, you’ll help us maintain and enhance an environment where everyone is treated with respect and the utmost professionalism, and work on numerous live initiatives – ensuring the business has the right people with the right skills to help us achieve our corporate goals.
When you think about how large our operations are – the varied locations around the world, the vast numbers of people employed in centres like Heathrow and Gatwick – you begin to realise the size of the task! We need to ensure that everyone operates as part of a team with a clear management structure to lead and support them.