When I first stepped into the world of BA I wasn’t sure what I was in for. The office building is really, really big. The business itself is huge, but I already had some analyst experience so I knew BA would offer exciting chances to get more commercially involved. Commercial Performance is integral to the workings of the company, so it gave me a chance to see how every area of the business works.
My first few weeks at British Airways involved meeting lots of people, including key stakeholders, during my induction. Understanding each of their requirements helped shape an idea of my role. Within one month I was given my own project to manage, working on Iberia to understand its performance and drivers. This turned into a portfolio account and I subsequently took over key responsibility, handling numerous spin-off projects, as the scale of the portfolio grew. My typical day starts with email checks for urgent requests: questions about the account or its strategy.