I had limited understanding of the cargo world before I joined, but the role description interested me: how does it all work? The answer is completely different to how I imagined; it’s fascinating. The enormity of the operation to get flowers picked in one country to a shop in another country the next day is incredible. We play a huge part in facilitating things like that every day. It’s almost like another world here that people never normally see. Only here, the passengers are boxes full of delicate machinery, day-old chicks or fresh vegetables.
As a graduate you’re given a huge responsibility straight away. Within less than a year I went from Duty Manager to being in charge of over 90 staff members: acting as document controllers for the freight. I have to determine how all these people ensure that all the documentation is compliant and processed in a timely manner. If that doesn’t happen, the freight doesn’t move.