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Recruiting Mixed Fleet Customer Service Managers

We have recently opened the Mixed Fleet CSM vacancy. Based at Heathrow, this is a key leadership role...

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All applications must be made on-line. British Airways are unable to accept speculative CVs.

All the details of what to bring are outlined in your confirmation of assessment email.  Please read it carefully.  We may not be able to assess you if you do not have the correct documents i.e. passport, National Insurance number (UK tax payers only), 2 x Passport photos.




For certain roles you may be required to provide original certificates to confirm your qualifications.

If you are not in possession of your original certificates, the examining board should be able to provide certified copies or a certified statement of results.


Your school, college, university or the Department for Education should be able to assist in determining the examining board you should contact.


Further information is also available at:

Unfortunately, British Airways is unable to reimburse any traveling costs.

We are unable to employ anyone who does not have the legal right to live and work in the UK. In some exceptional circumstances we can sponsor migrant workers under Tier 2 of the points-based system. For further information on working in the UK, please visit the Home Office website

We do not advertise overseas vacancies but a list of all BA offices and their contact details can be found on, please select the link below to search for your country of interest.

Typically the requirement is a 2:1 degree classification or equivalent but please check the specific scheme you are interested in as it may vary

Candidates will be sent an email advising the outcome of your application but can also check online with your registered login.

For most assessments at British Airways you should dress in smart, business attire.  This is particularly true for uniformed positions where a smart appearance is essential for the role.

The assessments vary depending on the role you have applied for. The assessments we typically use are described in Preparing for Your Assessment page.  Details of the assessment we’ll be asking you to carry out will be given in your invitation email.

The invitation email you received will give you details about the types of the tests we are asking you to complete. Please ensure you check with the type of test(s) you will be completing and read any accompanying information carefully. This information is designed to make sure you know what to expect before you take the tests. However , if you would like further preparation the website contains additional opportunities to practice.

Each test is different – some tests allow you to use a calculator, others don’t.  Please read your invitation email and any accompanying leaflet carefully.  If you are still unsure, please email us at

We have several different assessment locations. Please look at your invitation email to see where you need to go.  Details of our assessment locations can be found on the Contact Us page.

Please email as soon as possible.  Someone from the team will then contact you to discuss your requirements.

As soon as we can but depending on the role this may be very quickly or we may need to take a bit longer reaching our decision but we always let a candidate know if they’ve been successful or not. 

Unfortunately, due to the high volumes of applications we are unable to provide candidates with personal feedback.

For most roles within British Airways, you are welcome to re-apply for the same or a similar vacancy 12 months after you are notified of the outcome of your application.  This is because we want to allow you time to develop the skills and qualities required for the role.  You may apply for other vacancies at any time.