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Recruiting Mixed Fleet Customer Service Managers

We have recently opened the Mixed Fleet CSM vacancy. Based at Heathrow, this is a key leadership role...

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Diversity and Inclusion

As a global airline carrying customers of different nationalities, cultures, religions and sexual orientation, British Airways is committed to actively promoting diversity and understanding.

Furthermore, when recruiting talent (either from outside or from within our organisation) we are strongly supportive of the principles of diversity and inclusion.   We aim to treat all candidates fairly and consistently during all aspects of the recruitment process.  All candidates are considered strictly on merit and in relation to assessment criteria for the role

Should you require any adjustments during our recruitment process, experience any difficulties or have any queries please contact us by emailing and we will be happy to assist.

The Two Ticks Scheme

British Airways is a member of the UK government’s Two Ticks Scheme, which indicates that British Airways is positive about employing, retaining and developing disabled people within its business.  To this end, we offer an assessment to any disabled candidates who meet the essential criteria for the role that they have applied for.  An assessment could be any of the assessment methods provided we have described elsewhere on the site.

For more information please see: One Destination - Diversity and Inclusion