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Customer Services

Passion for service

We’re putting the customer at the heart of our business. Our commitment to our customers is integral to our promise, To Fly. To Serve.

For any customer about to embark on a journey, what happens on the ground prior to departure almost invariably sets the tone for the flight. This can be the first personal touch point whether it’s a smooth check-in, directions to the right gate, assistance for disabled customers, it all makes the difference in creating a lasting impression of their journey with us.

customer service

Customer Services comprises all the teams based in our Terminals, who work together to deliver that thoughtful service people admire about British Airways. Our biggest presence is at Heathrow and Gatwick, but Customer Services teams can also be found at regional and international airports.

It's not just about checking in customers or tagging bags. The variety of situations you'll face and the number of people you'll assist in any one day is immense. Working in our Terminals will bring you into contact with people from all walks of life and from all over the world, it’s all about treating them as an individual.

Thoughtful service, putting the customer first.

For UK based roles please search for current opportunities in the Vacancy Search box on this page.

Explore Customer Service Agent opportunities in the United States here.
It takes a special kind of person to excel at customer service - learn more in our US microsite to see if this is the right position for you.