Contact Centres

We are seeking self-motivated individuals to work in a dynamic and fast-paced environment, with a passion to put the customer at the heart of everything that they do. A career in Customer Contact with British Airways is about providing a seamless and consistent contact service for all British Airways customers.

Customer Contact has a key role in our airline to drive customer loyalty as a result of the way the team manage any issues or concerns our customers may have. Excellent customer service skills are essential and you will also need to use your problem solving and communication skills to the full.

Our intensive training course will provide a platform for you to deliver a world-class level of service to our customers and give you a range of tools to work with. Customer Contact offers unrivalled diversity and great opportunities for career development. We exist to meet the high expectations of British Airways customers who expect excellent customer service whenever and however they contact us, regardless of the nature of their enquiry. You will be working as part of a dynamic global team surrounded by enthusiastic colleagues, supported by the very latest customer service and customer retention technology.

Global Customer Relations is located in four major sites, Newcastle, Mumbai, New York and Bremen, although we also carry out Customer Relations activities in a number of smaller sites. Together we handle post travel Service Recovery, Baggage Claims and Pay & Claim cases.

A career in Global Customer Relations with British Airways is about more than dealing with customer problems over the phone and other media.

Global Customer Relations has a key role in our airline to drive customer loyalty as a result of the way the team manage any issues or concerns our customers may have. Excellent customer service skills are a given in this exciting role. You will also need to use your problem solving and communication skills to the full. We will train you to deliver an optimum level of service to our customers and give you a range of tools to work with.

Working in Customer Relations offers unrivalled diversity and great opportunities for career development. We exist to meet the high expectations of British Airways customers who expect excellent customer service whenever and however they contact us, regardless of the nature of their enquiry. You will be working as part of a dynamic UK team surrounded by enthusiastic colleagues, supported by the very latest customer service and customer retention technology.