Our Newcastle Contact Centre is a centre of sales excellence. One of the crucial and exciting departments here in Newcastle is our dedicated Sales Team. We are looking for people to join this team as Sales Agents.
Our Sales team handle a diverse and extensive range of calls from any customer around the world, whether this is a loyalty customer, business traveller, a family booking their yearly holiday or a parent booking an unaccompanied child visiting friends and family – the list is never ending.
Each agent has targets’ to achieve on a monthly basis. With each call being different, one minute you can be booking a £50.00 one way ticket from Newcastle to London, then on your next call a £50K holiday package to Barbados or a loyalty member redeeming 100K Avios points to travel to San Francisco in our Club World cabin.
There is always a buzz around the department and the more you put in the more positive results you will see. Selling is exciting but as with any sales environment you have to take the rough with the smooth, perseverance and resilience are key, as in reality you may not get a sale on every call. But each call is a new opportunity and who knows what the next call may bring.
Our Agents take inbound calls and make product and service recommendations that suit customer’s needs, taste and budget, and using up-sell techniques to achieve and exceed challenging revenue targets in flights, hotels and car hire.
We are recruiting at both our Manchester and Newcastle centres.
Apply for the roles below.
Customer Contact Advisor-Manchester
Customer Contact Advisor-Newcastle
Customer Relations Advisor - Newcastle