So much more than a Contact Centre
Our Newcastle and Manchester Contact Centre are part of our network of global contact centres. We have contact centres all around the world, including Bremen (Germany), Dubai and Delhi, looking after our global customers throughout their journey with us.
We know at BA that our customer's experience begins long before they enter the airport and often after they return. At BA we are dedicated to providing customer service beyond the airport or on board, this is why our contact centres are so important in delivering this service.
Our service hallmarks that all our crew, airport based staff and contact centres live help us bring to life what thoughtful service means to our customers, and achieve our vision to become the ‘most admired airline’.
We offer Contact Centre Agent roles in both Manchester and Newcastle to support customers throughout the whole journey with us.
We also offer Customer Relations Executive roles in Newcastle dealing with customers issues post travel.