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Recruiting Mixed Fleet Customer Service Managers

We have recently opened the Mixed Fleet CSM vacancy. Based at Heathrow, this is a key leadership role...

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Being part of a fast moving culture

PR & Communications is a fast-moving, interesting area at the heart of reinforcing what the business does. To succeed in this environment, you will need to be a media-savvy communicator who is capable of building strong cross-functional, cross-hierarchical relationships across the organisation.

Internally, it demands the ability to influence our managers to deliver open and honest communication to staff. Externally, it's all about spotting issues before they arise and making sure they are communicated effectively through the media. In both cases you will be expected to develop good contacts both inside and outside the business

We aim to provide our staff with adult and open information, and through the media help keep customers informed of developments relating to the business.

The department is split into internal and external teams:

Internal Communications

Internal Communications deals with keeping staff informed of developments affecting their area and the business as a whole. This could be through, ‘Up to Speed’ (our magazine for everyone in BA), intranet communications, major conferences and events, or by facilitating proper communication to staff within their departmental areas.

External Communications

External Communications deals with issues relating to the media, be it taking and answering enquiries from journalists when a major event occurs or proactively getting stories relating to the airline covered within the media. The team briefs journalists on all manner of issues on a daily basis, while the press office takes on average a call every minute from journalists wanting answers to all manner of queries.