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Recruiting Mixed Fleet Customer Service Managers

We have recently opened the Mixed Fleet CSM vacancy. Based at Heathrow, this is a key leadership role...

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Our vision is to be the most admired airline. We will accomplish this through achieving our business plan goals, embedding our Service Hallmarks and delivering on our promise – To Fly. To Serve.

To deliver consistently great customer service we need colleagues to be involved and engaged during their journey with BA. 

Colleagues at BA take pride in working for our airline and that is why we want them to feel rewarded and valued as well as having the opportunity to develop. We recognise that working for BA is not just about pay, but also the benefits and opportunities available as part of the Total Reward package.

There are a range of great benefits available to colleagues, ranging from competitive pensions to discounted shopping, and the opportunity to travel the world on the BA network and with our partner airlines as part of Staff Travel.

Here are some of the benefits that we offer our colleagues.



BA offers a market competitive salary with an opportunity to share in the company’s success through a bonus scheme. We also offer the opportunity to join a pension scheme with life assurance and income protection. Click here to find out more


In this area you will find more information about the opportunities that come with staff travel, as well as the company’s commitment to wellbeing and flexible working. Click here to find out more


Colleagues can take advantage of savings through our childcare voucher scheme. They can also benefit from discounts at various hotel and retail outlets.               Click here to find out more


Developing our colleagues in British Airways is important in our aim to become a world class learning organisation. Click here to find out more