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Depending on the role you are applying for, you may have one or more types of assessment and they may be done on one day or over a couple of visits to us. We will always let you know which assessments you will be expected to do before the day and the following are typical of those we might ask you to do.
British Airways uses 3 types of psychometric tools–situational judgement tests, ability tests and personality questionnaires.
If asked to complete these you will be sent further details explaining what tools exactly we will be asking you to do and giving you practice information so that you can fully prepare yourself
Situational Judgement Tests look at a candidate’s ability to identify the correct course of action. Please answer the questions truthfully and do not spend too long thinking about your answers–trust your instincts. Typically we use these in customer facing roles and usually form part of the application process. You will be given instructions and told if there is a time limit.
Ability Tests are carefully selected based on the abilities and level required for the role.
Personality Questionnaires look at a candidate’s behavioural preference. If you are asked to complete a personality profile, we will usually ask you to do this online and prior to you attending a face-to-face assessment. When answering the questions try to think about how you behave at work. Do not try to guess what we are looking for – just answer the questions honestly, we are interested in the real you. There are no right or wrong answers in personality questionnaires. British Airways does not use personality questionnaires to sift people out of the process but we do use them to help inform of your overall suitability for the role. Areas from the personality profile may be explored in the face-to-face stage. If asked to complete one you will be given full details of what to do. These questionnaires are not timed but again don’t spend too long thinking about your response. Please make sure you complete the questionnaire by the deadline we give you.
British Airways uses two types of interview: face-to-face, and telephone. Typically, interviews at British Airways are competency-based i.e. we will be asking you for examples of when you demonstrated a particular skill or quality. Prepare yourself by having examples of when you have demonstrated key competencies required for the job (look at the job description for guidance). Some of your best examples may be where things went wrong – don’t be frightened to use them, tell us what you learnt. In addition to the competencies, we’re likely to ask about your motivation for the role and establish your fit with the company and team you’d be working in.
You may wish to consider using the STAR approach to help you structure your answers:
A group exercise typically looks at your interpersonal, teamwork and problem solving ability. If asked to do a group exercise, you will be in a small group with other candidates. Remember to join in – it is very hard to determine if you are the best person for the role if you don’t contribute anything.
This is an exercise that is designed to assess your abilities specifically in relation to the role you have applied. Typically, you are given some information and a specific time to prepare your presentation. You should use the information given to you to help draw your conclusions and present the information back in the requested form. Sometimes you are given your presentation topic in advance of your assessment day and asked to present it on the day, other times all the information you require will be given to you on the day.
This normally involves you analysing some information or data and presenting it back either in written or verbal format. All the information you need will be given to you on your assessment day.
You are asked to play a part (generally the role you have applied for) and work through a real-time scenario with an assessor who will be playing a particular character. This type of exercise is designed to elicit how you would actually behave in a given situation. Full instructions of what you will be expected to do will be give to you on the day.