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We’re looking for real standout candidates and will expect you to make an impact on our business and ultimately our customers through your inspired solutions. In return you can look forward to incredible challenges and fantastic career development as part of a truly global and culturally diverse organisation.

Commercial Performance Analyst

We have an exciting opportunity for an experienced Analyst to join our Revenue Planning & Forecasting team. The role offers a challenging and fast-paced environment with significant exposure to high-level decision makers.

The Revenue Planning & Forecasting team makes sense of the market for British Airways, highlighting trends that will affect our revenue performance in the months and years ahead.

The team is responsible for forecasting and analysis across the route network and sales areas, giving a unique perspective on the many markets in which British Airways competes.

In this role, you will work closely with colleagues to build forecasts and commercial plans based on your analysis and insight. The role will require you to focus on the details while thinking strategically and creatively to tackle big picture challenges.

Data Strategist

We are looking for someone to deliver the customer centric data strategy and insight it takes to drive multi-channel, multi-market CRM programmes across marketing and commercial. Working closely with business stakeholders in our analytics, modelling and campaign selection teams, you’ll design appropriate strategy, campaign plans and insight using customer data to shape your judgment.
You’ll also act as a consultant to stakeholder and data teams to ensure the effective use of data and clear evaluations and recommendations are delivered in an easy to understand way. Very much the conscience of the business, challenging and impacting decision making will feature regularly. And, when we need to understand the best ways to use data, modelling and analytics to produce actionable insight, again, it’s you we'll turn to.

Reporting & Insight Analyst

We are looking for someone to deliver reporting, dashboards and analysis with a customer lens to drive multichannel, multimarket CRM programmes across marketing and customer services. You will be responsible design and delivery of reports and interactive dashboards to monitor the success of campaigns, communications and customer interactions for the business. Producing reports that reports that support commercial measurement of the business identifying key trends and changes and their impact.

Commercial Performance Analyst

This is a great chance to deliver analytical projects that look at how we set pricing on our flights. You will act as an analytical consultant to Revenue Management and advise through analytical insight how we set seat prices. It is a chance to influence the very heart of an airline business. You will structure problems through analysis and shape business problems through the analysis work you are doing.

The Revenue Performance team you will sit in delivers insights to the Revenue Management department in British Airways & partner organisations. We highlight trends and opportunities in order to maximise the commercial performance of British Airways by influencing pricing and inventory actions. The role offers a challenging and fast-paced environment with significant exposure to high-level decision makers within Revenue Management.

Senior Analyst

We are looking for a senior analyst to develop and deliver customer-centric analysis and insights to drive multichannel, multi-market CRM programmes across marketing and customer services. Responsible for the technical delivery of projects that involve the analysis of the behaviour of BA customers, as well as manipulating data in order to get a deeper understanding of them. This will include the building of statistical models (CHAID, regression, cluster analysis etc.) for campaign targeting and customer profiling.
An opportunity to work on one of BA’s top tier programmes at the cutting edge of customer analytics both within the airline industry and across the analytics industry in general. A chance to work on some of the latest technologies and statistical techniques with highly skilled analysts to support your training. It is a test and learn environment so you will get to try new initiatives and building the future of analytics in BA.

Insight Analyst

We are looking for “data scientists”, analysts who are truly multi skilled in advanced analytics, data integration, creativity, good communications skills and business acumen – skills which often already exist in an organisation, but not always in a single person. Our analysts have the challenge of understanding, explaining and predicting customer behaviour, and marrying this knowledge with the abilities of the various levers we have to positively affect customers.  After all, a happier customer tends to remain more loyal and, ultimately, give more of their share of wallet to a company that truly understands their needs and demands.

You’ve gained experience working in an analytical role, in a complex data environment, so you’ll be confident translating business questions into analytical queries. And you’ll have all the relevant technical skills – particularly in Excel modelling. We use SAS for data analysis and mining, Enterprise miner, Business Objects, Teradata SQL and Adobe Insight (Omniture) for web analytics. So it would be preferable if you’re already skilled in SAS, but we’ll train you up in others. We’re also looking for strong commercial awareness and presentation skills, together with your ability to engage with stakeholders at all levels.

Revenue Management Analyst

We have a number of opportunities across the department, in both our pricing and inventory management functions, for individuals with a strong analytical background. You’ll take responsibility for maximizing hundreds of millions of pounds of revenue on a specific portfolio of routes or geographical area.

Your actions will directly drive the price BA offers to its customers and ultimately the financial performance of the routes you manage. 
To help you really get to grips with Revenue Management at BA you’ll be involved in the day-to-day management of a number or routes, directly impacting BA’s bottom line to the tune of millions of pounds.

Excellent analytical skills, including experience using Excel. Although a Revenue Management background would be advantageous, it is not a prerequisite

Ability to make decisions, often based on conflicting data, as well as a curious, entrepreneurial spirit.

Gatwick Analysis Team Leader

We are looking for an Analysis Team Leader to manage a portfolio with revenue of up to £800 million annually that will deliver valuable insights to teams across the Gatwick business area.

As well as responsibility for a sizeable portfolio, you’ll lead and manage the performance and development of a small team of analysts via coaching, feedback and supporting their individual progress. We’ll also rely on you to develop, maintain and share best practice within the team and across Gatwick.

In addition to a numerate degree or proven numerical aptitude, you have relevant experience gained in an operational or commercial analytical role.

You need to enjoy problem structuring and taking the lead to scope and structure analytical work, where you set the initatives and influence senior stakeholders.You also have a good level of commercial acumen and excellent project and portfolio management skills.

What’s more, you’re used to managing a team, as well senior level stakeholders, using you great interpersonal, presentation and influencing skills. 

Excellent knowledge of Excel and the ability to build complex spreadsheet models is vital too, as is a good understanding of either SAS and SQL.

Previous people management experience is not essential as long as you can show you have lead project groups as part of previous roles.