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Recruiting Mixed Fleet Customer Service Managers

We have recently opened the Mixed Fleet CSM vacancy. Based at Heathrow, this is a key leadership role...

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Airport Operations

To Fly. To Serve.

Heathrow is our operational home and recognised as one of the world’s busiest hub airports. With our flying know how we deliver the right aircraft to the right locations, with passengers, crew, cargo and luggage. It all sounds quite simple but when you consider the size of our operation. We have a fleet of over 300 aircraft including Airbus 380 and Boeing 787, making an average of over 1,000 flights a week to more 300 destinations worldwide you get an idea of the challenge we face.

A real key to our success is our ground handling team, they are the focal point for all British Airways incoming and outgoing flights to and from Heathrow.

Airport Operations

The ground handling team are at the front line of the operation. Every week our teams manage over 2,000 aircraft turn rounds and deliver in excess of 250,000 bags supported by a comprehensive range of facilities and equipment. Whether you are totally new to aviation, or come to us with experience. Most importantly, it's about resilience, a real passion for delivering customer-focussed service with safety-minded individuals who enjoy outdoor shift work.

Gaining operational experience can really be the first step on the ladder to a successful career with British Airways, with great competitive salary potential and overall reward package. Being part of a team delivering on our promises, in what is one of the most exciting industries.

If you’ve got what it takes, come and help us deliver the consistent operational excellence that is the foundations of our motto - To Fly. To Serve. 

British Airways World Cargo

To know more about British Airways World Cargo, please go to our Cargo page

Customer Services

To know more about our Customer Services, please go to our Customer Services page

Ground Operations Opportunities

We are now recruiting for Ground Operations Agents positions at Heathrow, for more information please click here